Returns & Exchanges

At Dookan, we prioritize the freshness of your groceries and offer a hassle-free return process for any items that do not meet our quality standards. If you receive a damaged or incorrect product, please notify us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Report the Issue

  Contact our customer support team via the Dookan app or website within 24 hours of receiving your order, providing your order number and details of the item.

• 2.
  Provide Proof

  Upload clear photographs of the damaged or incorrect food items, including the packaging and expiry date, to help our team verify the claim quickly.

• 3.
  Quality Inspection

  Our quality assurance team will review your request and confirm if the item is eligible for a refund or replacement based on our perishables policy.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a fresh replacement with your next delivery or issue a credit to your original payment method within 5-7 business days.